Bomgar jump client logs download#

Windows - When the download is complete, a warning should appear that the file could be potentially unsafe.

If they are given an option to Run/Open, Save/Save As, have them select Run/Open.

A download should begin automatically.

For ease of use, do not close out the session key window until they have begun downloading the software.

If they have not entered the key correctly, they will be notified the key is invalid.

and have the customer locate the 'Already have a session key?' entry field listed under the Support Center on the right of the page.

and enter the Session key into the entry field.

This method may be used for all customers that you'd like to open a remote session with including Supported Departments.

Once you have opened the support session in the queue, you'll enter the support interface.

*NOTE:В Start a chat may delay service to the customer because an existing representative may pick up your support session because it appears as a new chat notification to everyone.

After the computer is connected, you'll see a pop-up in the lower right of your computer that a new session is available in IT Express.

When the customer clicks this option, they will be entered into the IT Express General Queue.

Double click the appropriate session to begin support.

Open your Bomgar Representative Console to view the queue.

After the computer is connected, you'll see a pop-up in the lower right of your computer that a new session is available in your personal.

Provide the customer with the session key, and have them click submit.

When you generate a session key (Described above), it will create a direct connection to your personal queue.

Either of these will allows the client to connect to Bomgar. Within the folder is a shortcut for the web ticket submission form along with a Bomgar button.Have the customer locate the 'Bomgar Support' folder on their desktop.A drop down will provide you with a seven (7) digit session key.ДЄ Bomgar Button deployed department should have a folder on their desktop for technical support.Under the 'Share Session Key' heading, click the button for 'Generated Session Key.'.From the main interface, click 'Start.'.Log into the Bomgar Representative Console.Session keys are granted to customers to open a support session. Know of the three (3) different methods in order to faster resolve and connect to client computers. Starting a remote support session with a customer may very based on how the customer initially makes contact. In most cases, adding the IP address 194.154.18.37 to the local or WAN based web filter white list will resolve this issue.How to start a Bomgar Remote Support Session However, it also establishes a connection using the resolved IP address of 194.154.18.37. Primarily, a secure connection to is made by the remote support client using the DNS host name 'rmsupport.online'. Please check your network connection and outgoing firewall settings and try again.'

Bomgar jump client logs software#

'The client software was unable to detect a connection to the Bomgar Box. When attempting to establish an RM Remote Support session an error occurs referring to network connection and firewall settings.ДЄfter downloading and running the remote support client from an RM Support ( ) session, the following error is presented: Bomgar - 'The client software was unable to detect a connection to the Bomgar Box'